PBC88 Casino Privacy Policy

1 Who We Are

PBC88 Casino is an online gaming platform serving players in Bangladesh. We operate the website at pbc88-casino.club and the associated mobile application. When this Privacy Policy refers to "PBC88 Casino", "we", "us", or "our", it means the platform and the team responsible for operating it.

This Privacy Policy applies to all users of PBC88 Casino, including registered players, visitors to the website, and anyone who downloads or uses the PBC88 Casino mobile app. By using any part of the platform, you acknowledge that you have read and understood this policy.

2 What Data We Collect

PBC88 Casino collects personal data that is necessary to operate your account, process transactions, verify your identity, and provide you with a safe and fair gaming experience. The types of data we collect include:

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.

3 How We Collect Your Data

PBC88 Casino collects your personal data through the following means:

• Direct interactions: When you register an account, make a deposit or withdrawal, contact our support team, or respond to a survey, you provide data directly to us.
• Automated technologies: When you browse the PBC88 Casino website or use the app, we automatically collect technical and usage data through cookies, server logs, and similar technologies.
• Identity verification: When you submit documents to verify your identity or payment method, we collect the information contained in those documents.
• Third-party payment providers: When you make a payment through bKash, Nagad, or Rocket, we receive confirmation data from those providers to process your transaction.

4 Why We Use Your Data

PBC88 Casino uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main reasons we process your data are:

• Account management: To create and maintain your PBC88 Casino account, process your login, and manage your account settings and preferences.
• Transaction processing: To handle deposits, withdrawals, and bonus credits accurately and securely.
• Identity verification: To confirm that you meet the age and eligibility requirements to use PBC88 Casino, and to comply with anti-money laundering obligations.
• Customer support: To respond to your queries, resolve complaints, and provide assistance when you need it.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and misuse of the platform.
• Platform improvement: To understand how players use PBC88 Casino so we can improve the experience, fix issues, and develop new features.
• Marketing communications: To send you promotional offers and updates about PBC88 Casino, but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

5 Who We Share Your Data With

PBC88 Casino does not sell your personal data to anyone. We share your data only where it is necessary to operate the platform or comply with legal obligations. The categories of third parties we may share data with include:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, and other payment providers to process your deposits and withdrawals.
• Identity verification services: We may use third-party services to verify your identity documents as part of our KYC (Know Your Customer) process.
• IT and security providers: Companies that help us maintain, secure, and operate the PBC88 Casino platform may have access to data as part of their service delivery.
• Regulatory and legal authorities: We may disclose your data to law enforcement, regulators, or courts where we are legally required to do so.

All third parties who process data on behalf of PBC88 Casino are required to handle that data securely and only for the purposes for which it was shared. We do not allow third parties to use your data for their own marketing purposes.

6 How Long We Keep Your Data

PBC88 Casino retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are kept for a minimum of five years for financial compliance purposes.
• Support communications are retained for up to two years after the matter is resolved.
• Technical and usage data collected through cookies and logs is typically retained for up to 12 months.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, we will delete what we legally can and explain any data we are required to retain.

7 Cookies and Tracking Technologies

PBC88 Casino uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit a website. They do not contain viruses or malware and cannot access other files on your device.

The types of cookies we use at PBC88 Casino include:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: These help us understand which pages and features are most popular, how long players spend on the platform, and where technical issues occur. This data is used in aggregate form and does not identify individual players.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you do not have to set them again each time you visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the PBC88 Casino platform.

8 Your Rights Over Your Data

As a user of PBC88 Casino, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data PBC88 Casino holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to object: You can object to us processing your data for direct marketing purposes at any time, and we will stop immediately.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so you can transfer it to another service if you wish.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days. In complex cases, we may need up to 60 days, and we will notify you if this is the case.

9 Data Security

PBC88 Casino takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords — we never store your password in plain text.
• Restricted access controls so that only authorised staff can access personal data.
• Regular security audits and vulnerability assessments of our systems.
• Two-factor authentication options available for your account.

While PBC88 Casino takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately so we can take action to protect your account.

10 Children's Privacy

PBC88 Casino is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a user is under 18, their account will be closed immediately and any data collected will be deleted.

If you believe that a minor has registered an account at PBC88 Casino, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

PBC88 Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, we will notify registered players by email or via an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how PBC88 Casino protects your privacy.

12 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PBC88 Casino handles your personal data, please get in touch with our team:

• Live Chat: Available 24/7 via the chat icon on the platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond within 24 hours.

For questions about your account, bonuses, or general platform queries, you may also find answers on our FAQ page. For information about how we promote safe gaming, visit our Responsible Gaming page.